Frequently Asked Questions
Expert support for your secure data storage and duplication needs.
What does FIPS 140-2 certification mean for Kanguru drives?
FIPS 140-2 is a mandatory standard for cryptographic modules used by the federal government and highly regulated industries. It ensures that our encrypted USBs and SSDs meet rigorous security requirements for protecting sensitive data.
Can I manage multiple encrypted devices remotely?
Yes, most Kanguru Defender secure drives are compatible with Kanguru Remote Management Console (KRMC), allowing administrators to remotely wipe, disable, and manage security policies across an entire fleet of devices.
Do your duplicators require a computer to operate?
Our high-speed DVD, Blu-ray, and Hard Drive duplicators are standalone units that do not require a computer. They feature an intuitive menu system for easy 'one-touch' copying and verification.
What is the difference between hardware and software encryption?
Kanguru uses hardware-based AES 256-bit encryption, which is more secure than software encryption because the cryptographic processes are isolated on a dedicated chip, making them immune to many OS-based attacks and malware.
Do you offer international shipping for secure hardware?
We ship our secure storage and duplication products worldwide. Please note that certain high-level encryption products may be subject to export compliance regulations depending on the destination country.
What is your return policy for technical hardware?
We offer a 30-day return policy for most unopened hardware. Due to the sensitive nature of security products, items that have been initialized or had security seals broken may be subject to a restocking fee or limited return eligibility.